Datei geändert > speichern unter > nur ein weisses Feld ohne möglichkeit zum Abspeichern

New Here ,
Aug 22, 2022 Aug 22, 2022

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Hallo Zusammen,

haben das Problem wenn wir pdf´s ändern wollen können wir diese nicht mehr abspeichern.

Es erscheint nur einh weisses Feld wo sonst die Abspeicher-Optionen und der Button zum speichern zusehen sind. (siehe screenshot)

 

Wo liegt das Problem?

 

Gruß

Thomas

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Create PDFs , Edit and convert PDFs

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Adobe Employee , Aug 23, 2022 Aug 23, 2022

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191 installed. Go to Help > Check for updates and reboot the computer once.

 

Also go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online storage when opening file' and 'Show online storage when saving file' > Click OK and reboot the applica

...

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Adobe Employee ,
Aug 23, 2022 Aug 23, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191 installed. Go to Help > Check for updates and reboot the computer once.

 

Also go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online storage when opening file' and 'Show online storage when saving file' > Click OK and reboot the application and check.

 

Regards

Amal

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New Here ,
Aug 23, 2022 Aug 23, 2022

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Hello Amal,
I have changed the settings ... saving works again now. An update to the current version is unfortunately not possible (see screenshot)

best regards

Thomas

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Adobe Employee ,
Aug 24, 2022 Aug 24, 2022

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Hi there

 

You may try to download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that helps.

 

Regards

Amal

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