Deactivate Acrobat DC

[larryg94259926]

I am putting a new SSD drive in my computer and rebuilding my Windows 10 system.  I currently have a copy of Adobe Acrobat Standard DC loaded on the existing hard disk and need to deactivate it so I can reinstall on my new disk.  It is listed as 2015 Release (Classic) | Version 2015.006.30279.  I have installed the latest updates to this release so it is current.

According to documentation, there should be a deactivate option under the Help menu.  None appears.  I've down a Help | Repair Installation and that did not correct the problem.

So how do I deactivate this Acrobat Standard DC install?

[kglad · Accepted solution]

is there a sign out option?  if so, click it.

if not, attach a screenshot showing what options are available in your help menu.

[hervép44391272]

Hi Kglad,

I have the disc version of adobe acrobat pro dc 2015.

For me there is just a sign-in option, and when I sign-in the software asks to for the serial number or go on trial version, but get an error when I enter it the serial number.
It's weird because the software is activated, but it's like if it's connected to anything...

[larryg94259926]

Yes, there was a sign out option under Help.  I used it and the software successfully deactivated.

Thanks!!

[kglad]

you're welcome.

[lees18]

hi I have the same issue no sign out option though?

under help missing two items are manage my account and sign out

[kglad]

read message 1.

[robert_7919]

I currently have a copy of Adobe Acrobat Standard DC 2015  loaded on the existing hard disc ALSO. But no installation CD. It came with my Dell Computer. I do have the serial number and the activation code. Is there a way for me to download the installation file so I can put it on my new computer? I will deactivate the old computer if I can reach that stage.

Any ideas?

Thanks

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Adobe Acrobat 2015 is an old and EOL application. It is not supported on the latest Mac and Windows OS. To know more about the EOL please check the help page https://adobe.ly/3Goek35