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Deactivate Acrobat Pro 2017

Community Beginner ,
May 19, 2024 May 19, 2024

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I own Acrobat Pro 2017.  It's been installed on my desktop, and on my laptop... working fine on both.  I purchased a new laptop, so uninstalled Acrobat Pro (without deactivating first) from my old laptop.  When I try to install and activate on the new one I get a "license exceeded" message.  On the Adobe web site I can see where I purchased the product, and it tells me the serial number, but I can find no way to deactivate from anything, let alone a specific computer..

 

How can I get the license assigned to my old laptop deactivated so I can reuse it?

 

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please go through the help page https://adobe.ly/45ayhD9 and see if that works.

 

~Amal

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