Deactivate Acrobat Pro 2017

[JT-in-AZ]

I own Acrobat Pro 2017.  It's been installed on my desktop, and on my laptop... working fine on both.  I purchased a new laptop, so uninstalled Acrobat Pro (without deactivating first) from my old laptop.  When I try to install and activate on the new one I get a "license exceeded" message.  On the Adobe web site I can see where I purchased the product, and it tells me the serial number, but I can find no way to deactivate from anything, let alone a specific computer..

How can I get the license assigned to my old laptop deactivated so I can reuse it?

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the help page https://adobe.ly/45ayhD9 and see if that works.

~Amal

[petit_3350 · Accepted solution]

1. Goto your old laptop

2. Open Acrobat app

3. Click "Help" tab

4. Click "Sign Out (xxx@xx.com)" below "Manage my account"
5. Goto you new desktop
6. Sign-in Acrobat
I just used the above and successfully use acrobat in new laptop.
You may try.

[AnandSri]

Hello @petit_3350

I hope you are doing well. Thank you for sharing the steps for deactivating the license; it will help other users.

For future references, you may refer to this article for more information on Activating and Deactivating Adobe apps.

Regards,

Anand Sri.