Default mail program not recognized

Report · Jun 07, 2023

I have installed Acrobat Std version 2023.001.20174 on Windows 11 client.

I use HCL Notes as my email program, and it is set as the default, but Acrobat does not recognize it: when I try to send the PDF via email, Acrobat attempts to send it using Outlook.

I already tried to repair my installation and even disinstalled ed reinstalled without success.

How can I resolve?

Report · Jun 30, 2023

Hi @Ufficio30318699qwr2

Sorry for the delay in acknowledgment.

Check Acrobat's preferences to see if your email account is set as default or not.

Launch Reader>click Edit>Preferences

2- Go to Email Accounts>under List of Email Accounts>click on the webmail account>Delete.

3- Click Default email application (MS Outlook, for ex) >Make Default>OK

4- Relaunch Acrobat/Reader and try again.

Hope this works.

Thanks,

Akanchha

Report · Jul 05, 2023

I apologize, but I never stated this as the correct answer for problem resolution. With your instructions, I didn't manage to solve it. I had to reinstall the PC.