Deleting pages with Adobe Standard

[keith_3052]

I recently relogged into my adobe account and for whatever reason I am unable to delete pages in adobe acrobat because I do not have the pro edition. Is this a new limit on the standard edition or do I have some error with my account? From what I could tell online for adobe's standard plan, I should be able to delete a pdf page, but when I try to in the application it gives me a pop-up to upgrade to pro to be able to delete the page. What is going on here, I have only had the standard plan for 6 months?

I have reference screenshots of why this situation makes no sense to me.

 - Popup in the application

 - Plan items for Standard and Pro

[Tariq Ahmad Dar]

Hi @keith_3052, 

Thanks for reaching out with your question. 
I have checked your account, and your subscription for Adobe Acrobat Standard is active. I will check internally about any limitations to the feature and get back to you. 

Could you please confirm if you are unable to delete pages on other PDF files, as well?

Thank you for your patience. 

~Tariq

[keith_3052]

Thank you.

Yes, I am unable to delete pages on any PDF docuement.

[Tariq Ahmad Dar]

Thank you for the quick response, @keith_3052. 
If possible, could you record a video of what happens when you try to delete pages? While you do that, please open document properties > Security. 

Also, let us know the version of Acrobat installed: https://adobe.ly/4kPVPU6

~Tariq

[keith_3052]

I have added a video of the popup error.

Document security menu:

[Tariq Ahmad Dar]

Hi @keith_3052, 

Thanks for the video - I am sharing that with the product team. 
While looking at the screenshot shared, it seems the document has a "Page Extraction" restriction. Could you give it a try with a recently created test file? 

Also, please confirm if you are logged in with the right Adobe ID(email ID with Adobe subscription).

And Acrobat version installed: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Will be waiting for your response.

~Tariq

[keith_3052]

Hello,

The test document I had in the video was a fresh document, and any new documents share the same restrictions. 

I checked for updates and updated my version of the Adober reader and the restrictions remain.

I know I am using an account with the standard license:

And here is the particular verision of Adober reader I have:

[Bernd Alheit]

Acrobat Reader can't delete pages. Use Acrobat Standard for this.

[keith_3052]

Do I have the wrong program or something? A month ago I was able to delete pages as I needed to with no issue. I have the same license and the only thing that has changed is that I have gotten a new laptop and logged into Adobe Acrobat Reader.

[keith_3052 · Accepted solution]

 I am not sure what I did, but Adobe installed extra edit packages when I tried to edit the document and now I am able to delete my pages.