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demora ao abrir documentos no acrobat reader dc (too slow when open documents in reader dc)

New Here ,
Oct 26, 2023 Oct 26, 2023

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tenho a ultima versão do reader dc instalado em uma maquina intel com windows 10 64bits. O que acontece, é que ao clicar em um arquivo pdf comum, ele demora muito, mas muito mesmo, para aparecer na tela. No gerenciador de tarefas, aparece o processo em segundo plano Adobe Acrobat.. se eu tentar abrir mais documentos em sequencia, ele abre N processos, mas nada aparece na tela de desktop. Só depois de muito tempo ( mais de 30 segundos ), o Acrobat reader aparece na tela. 

TOPICS
Crash or freeze , General troubleshooting , Modern Acrobat , Modern Viewer , PDF

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Adobe Employee ,
Oct 27, 2023 Oct 27, 2023

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Hi @arnaldo30900370bhdr 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20360 installed. Go to Help > Check for updates and reboot the computer once.

Try to repair the installation from the help menu (Win Only) and see if that works.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that helps.

 

Let us know how it goes.

~Amal

 

 

 

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