DesktopID Certisign

Question

Olá,Estou tentando assinar um documento com certificado digital A3 em nuvem da CertiSign, mas não consigo configurar o adobe para ler o app DesktopID.O certificado A1 instalado na máquina é tranquilo, o adobe reconhece, mas o A3 em nuvem, não.Detalhe, uso Macbook Air.Se alguém tiver uma sugestão, agradeço.Abs

S_S · Answer

Hi @hermes_2595,

Hope you are doing well. Thanks for reaching out.

The first step I would suggest is, to set up a roaming ID. This will help you access the digital certificate that is stored on the server.

More info available under the Setting Up Roaming ID section here: Certificate-based signatures, Adobe Acrobat.

Also, since this is a government certificate, I would suggest checking if Acrobat has the Adobe Approved Trusted List enabled on your system.

You can learn more on how to do so here: Manage trusted identities, Adobe Acrobat

If you still experience issues setting up the certificate, please share a screen recording of the entire event for further investigation.

-Souvik

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