Devolver pago

[Sam85!]

Hola, me han cobrado 120 euros cuando no tengo ningún plan de pago, ya lo había cancelado y tengo un email confirmando que no tengo ningún plan de pago. Qué puedo hacer para que me devuelvan el dinero?

Gracias

[creative explorer]

@Sam85! did you go into adobe.com to confirm that the Adobe Acrobat was purchased. Your plan status and billing history would be there, and Adobe's support team would handle the refund.

Or did you buy on your mobile device? If you purchased the Adobe Acrobat subscription as an "in-app purchase" through the mobile app on your phone or tablet, the billing is managed by the app store. If you purchased on your mobile device, Adobe does not have access to Google Play or Apple App Store, nor have access to those accounts and billings. If the purchase was made through the app store, you must go through Apple or Google for the refund, not Adobe.

[Sam85!]

hi, I bought it on my laptop and it says that I don't have any plans at the moment so not sure why they have charged 120 euros. I can't find the way to contact them. Do you know an email address or somewhere on the website to get in touch?Thanks!

[try67]

You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/AdobeCare
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Zoom or WhatsApp, or use an email account that's not under the adobe.com domain.