Digital IDs Popup not showing

[stephaniem54259188]

Hi. I'm trying to sign a document and when I go to configure my digital IDs, I'm getting a black overlay as if something is supposed to pop up but I'm getting nothing. I think something is blocking the popup but I don't know what. Please let me know what info you need to troubleshoot and I can provide it ASAP. Right now, I can tell you I'm on a Mac and the version of Acrobat Pro DC I'm using is 2018.011.20035. Thanks.

[Adorobat]

Hi stephaniem,

As you are not getting pop-up when trying to configure your digital ID for signing a pdf using Acrobat, could you try following troubleshooting steps:

Launch Acrobat > Edit > Preferences > Signatures .

Under Creation & Appearance > click More > uncheck use modern user interface for signing....

Relaunch Acrobat and check.

Let us know if you need any help.

Shivam

[stephaniem54259188]

When I go to 'edit' there is no option to select preferences.

[try67 · Accepted solution]

If you're on a Mac it's under the Acrobat menu, for some reason...

[stephaniem54259188]

That worked. Thanks so much for your help.

[Adorobat]

You're Welcome.

-Shivam

[stephaniem54259188]

On Fri, Oct 5, 2018 at 12:58 PM Stephanie Rollins <

[AshQuin]

Thank you Shivam, this worked perfectly for me.