Digital Signature not showing up as fillable field when recipient receives document

[crystal_9881]

I have set up a fillable document and have signature fields set up as digital signature (I can see it on my copy of it that it is fillable and digital signature needed); however when recipients receive the email with the PDF all of the fillable fields show up and are able to be completed but the digital signtuare fields do not show up as fillable or required so they cannot sign it. How can I get this fixed so the party can not only complete the other fillable fields but also complete their digital signature. Thank you

[try67]

Where are they viewing the file? On what device, and using which application?

[crystal_9881]

Laptop, phone, nowhere does it work when they try to complete it. Opening it in Adobe

[try67]

Are you sure? Can you post a full-window screenshot, please?

[crystal_9881]

I Can't really show you because there is nothing to show you... but you can see in the photos that the Date and the printed name area is fillable;  for the signature, it doesn't come up as a fillable section 

[try67]

That is not Adobe. Looks like Chrome. They must save the file locally and then open it directly in Adobe Reader for it to work properly.

[crystal_9881]

This is when it’s opened in Adobe. Same thing happens

Get Outlook for iOS<>

[MikelKlink]

Can you share an example file?

[try67]

There's no image attached to your last reply.

[crystal_9881]

Here is the photo

[try67]

Use a regular PC, not a mobile device.

[crystal_9881]

It's not a mobile device? It's a laptop and I just took a photo of it with my phone???

[crystal_9881]

Try this one 

[try67]

You're still opening it in Chrome...

[crystal_9881]

When the general public gets an email with a document like this, they will just open it up to complete it? I guess I'm not sure how else they are supposed to complete it? 

[MikelKlink]

The problem is that there are a lot of PDF viewers/form-fillers out there which do not support digital signing. People who use (only) them simply cannot digitally sign the PDFs you send them.

If you need digital signatures, therefore, you will have to educate your document recipients to use more complete PDF form-fillers.

If you do not necessarily need digital signatures by your recipients but some simpler electronic signatures suffice, consider using a signing service like Adobe Acrobat Sign or Docusign.

[try67]

Right-click the link, select Save Target As, then save the file to the local computer, open Acrobat Reader and open it there.