Hello, I received signed document from outside my organization (required). However, when I try to save the document onto my desktop, hard-drive, etc. The signature I received disappears. Why is this? How do I fix this? I need the document to be saved onto BOX and not Adobe Cloud. Is there a way to fix this issue?
Most electronic document signature services such as DocuSign or Adobe Sign have a box to request a signed copy to be sent to your email inbox for your records.
Nancy O'Shea— Product User, Community Expert & Moderator
I am using Adobe Acrobat DC Pro. I'm sending my documents via email. Per the organization we do not use DocuSign and or Adobe Sign or any forms of apps.
[Moderator moved from Using the Community (forums) to Acrobat Pro DC.]
If you're not using an electronic signature gathering service, how did the recipient SIGN the document?
A hard copy signature would have to be re-scanned and saved as JPG or PDF and then sent as an email attachment. If the email attachment contains no signature, then I suspect the person didn't actually sign it.
Nancy O'Shea— Product User, Community Expert & Moderator
So I fill the form out on Adobe Acrobat DC Pro, where I also sign the document. Next, I email the receipient and ask them to sign on a specific signature location. Sometimes the receipient does this electronically and others they print scan and mail it back to me.
In this paticular case, the document I received was electronically signed and there is a visible signature however, once I click "Enable Features" the signature goes away and is no longer visible. I've contacted Adobe Support for assistance on trouble shooting this and provided my number/information after engaging in a chat not too long ago however, I haven't received anything from Adobe. I am just trying to navigate why this is an issue and how this happens.
So theres no way to fix this? or do i have to inform them that hey, its cause its a virtual signature and for some reason that works? Sorry I don't understand...
Most people can't be bothered with hard signatures anymore. The only time I hard sign is when document requires notarization.
Most people prefer the convenience and security afforded by e-signature services which when requested by signatory returns a flattened hard copy with e-sign embedded inside the document.
Without knowing more about which e-sign method was used on the other end, it's impossible to comment about what went wrong.
Nancy O'Shea— Product User, Community Expert & Moderator
I came to the forum with the same question and I wanted to hopefully provide clarity on what's happening. Rather than using the "request e-signatures" option under Fill & Sign, my organization opts to use the "Sign Yourself" option. You can have a saved, pre-loaded written signature that you can then choose to insert into the document. But, every so often, when a second person recieves the document after it has already been signed once this way, a second person is not able to insert a signature using the same method- what was on the page goes blank from the first person. Anyways, I know its been a while since this question has been asked, but it comes up quite often for us based on our workload, and I wanted to find out if there was a way to prevent this.
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