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Disappearing Signatures

New Here ,
Aug 24, 2021 Aug 24, 2021

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Hello, I received signed document from outside my organization (required). However, when I try to save the document onto my desktop, hard-drive, etc. The signature I received disappears. Why is this? How do I fix this? I need the document to be saved onto BOX and not Adobe Cloud. Is there a way to fix this issue? 

 

Thank you 

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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Which service did it come from? 

Which Adobe service or app are you using?

 

Most electronic document signature services such as DocuSign or Adobe Sign have a box to request a signed copy to be sent to your email inbox for your records.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Hi Nancy, 

 

I am using Adobe Acrobat DC Pro. I'm sending my documents via email. Per the organization we do not use DocuSign and or Adobe Sign or any forms of apps. 

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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[Moderator moved from Using the Community (forums) to Acrobat Pro DC.]

If you're not using an electronic signature gathering service, how did the recipient SIGN the document? 

 

A hard copy signature would have to be re-scanned and saved as JPG or PDF and then sent as an email attachment. If the email attachment contains no signature, then I suspect the person didn't actually sign it.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 24, 2021 Aug 24, 2021

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So I fill the form out on Adobe Acrobat DC Pro, where I also sign the document. Next, I email the receipient and ask them to sign on a specific signature location. Sometimes the receipient does this electronically and others they print scan and mail it back to me. 

 

In this paticular case, the document I received was electronically signed and there is a visible signature however, once I click "Enable Features" the signature goes away and is no longer visible. I've contacted Adobe Support for assistance on trouble shooting this and provided my number/information after engaging in a chat not too long ago however, I haven't received anything from Adobe. I am just trying to navigate why this is an issue and how this happens. 

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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I suspect because it's not a hard signature.  It's electronically signed which is virutal.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 24, 2021 Aug 24, 2021

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So theres no way to fix this? or do i have to inform them that hey, its cause its a virtual signature and for some reason that works? Sorry I don't understand... 

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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Most people can't be bothered with hard signatures anymore.  The only time I hard sign is when document requires notarization. 

 

Most people prefer the convenience and security afforded by e-signature services which when requested by signatory returns a flattened hard copy with e-sign embedded inside the document. 

 

Without knowing more about which e-sign method was used on the other end, it's impossible to comment about what went wrong.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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