We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Hello, I received signed document from outside my organization (required). However, when I try to save the document onto my desktop, hard-drive, etc. The signature I received disappears. Why is this? How do I fix this? I need the document to be saved onto BOX and not Adobe Cloud. Is there a way to fix this issue?
Which service did it come from?
Which Adobe service or app are you using?
Most electronic document signature services such as DocuSign or Adobe Sign have a box to request a signed copy to be sent to your email inbox for your records.
I am using Adobe Acrobat DC Pro. I'm sending my documents via email. Per the organization we do not use DocuSign and or Adobe Sign or any forms of apps.
[Moderator moved from Using the Community (forums) to Acrobat Pro DC.]
If you're not using an electronic signature gathering service, how did the recipient SIGN the document?
A hard copy signature would have to be re-scanned and saved as JPG or PDF and then sent as an email attachment. If the email attachment contains no signature, then I suspect the person didn't actually sign it.
So I fill the form out on Adobe Acrobat DC Pro, where I also sign the document. Next, I email the receipient and ask them to sign on a specific signature location. Sometimes the receipient does this electronically and others they print scan and mail it back to me.
In this paticular case, the document I received was electronically signed and there is a visible signature however, once I click "Enable Features" the signature goes away and is no longer visible. I've contacted Adobe Support for assistance on trouble shooting this and provided my number/information after engaging in a chat not too long ago however, I haven't received anything from Adobe. I am just trying to navigate why this is an issue and how this happens.
I suspect because it's not a hard signature. It's electronically signed which is virutal.
So theres no way to fix this? or do i have to inform them that hey, its cause its a virtual signature and for some reason that works? Sorry I don't understand...
Most people can't be bothered with hard signatures anymore. The only time I hard sign is when document requires notarization.
Most people prefer the convenience and security afforded by e-signature services which when requested by signatory returns a flattened hard copy with e-sign embedded inside the document.
Without knowing more about which e-sign method was used on the other end, it's impossible to comment about what went wrong.