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DISPLAY ISSUES WITH MY PDFs

New Here ,
Jul 15, 2021 Jul 15, 2021

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When i open a pdf file in Adobe half my line work and text is invisible. How do i fix this.

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Adobe Employee ,
Jul 15, 2021 Jul 15, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, half of your line work and text is invisible.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check? If  the file is stored on a shared network/drive, please download it to your computer first and then open it with Adobe Acrobat/Reader DC and check.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and  make sure you have the latest version 21.05.20058 installed. Go to Help > Check for Updates and reboot the computer once.

 

Also, go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Page Display > Check  'Smooth line arts' 'Smooth images and 'Enhance thin lines' > Click OK

 

If it doesn't work, please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Jul 16, 2021 Jul 16, 2021

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When i get these files they are a tif file and i open them with a program
called "pdf converter". Could this be the problem as i have other pdf files
from several months ago that were opened a different way and they display
just fine.

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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Open the original .tif files in Acrobat and save as PDFs. You can use the Acrobat Action Wizard to create an Action that can be quickly applied to a file or a folder of files. Or open the tifs in Photoshop, save as a PDF.

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New Here ,
Jul 16, 2021 Jul 16, 2021

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Thanks. Ill give that a try.

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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Hi defaulttyzllsxraonj ,

Please let us know if the way suggested by Luke jennings3 worked or not.

In case you are still facing the issue please share the sample PDF file & tiff image as well along with the version of the Adobe Acrobat DC you are using.

 

Regards,

Sweta Karn

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New Here ,
Jul 18, 2021 Jul 18, 2021

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There is definitely a display problem that began after the 7/14/2021 update. All of the images in all of my PDFs now display at low resolution in Acrobat. My PDFs are fine--I have opened them in Illustrator and the images are fine. The images even display correctly in Mark-up, but not in Acrobat. It is the latest update to Acrobat that has introduced the display problem.

 

Hello, Adobe?! 

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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Hi hughh51342151,

We would need few details to understand the issue.

1.Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

   If possible please share the sample PDF files as well.

 

2. What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20058 installed. Go to Help > Check for Updates.

 

Regards,

Sweta Karn

 

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