Document fails to save signature when done through hyperlink

[Tamara37420182eg7i]

When I sign a document that comes through Outlook in a hyperlink the document fails to save the signature.  If I go directly to the location of the document I can electronically sign with no issues.  What would be causing this?

[Amal.]

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3yEm3WY

~Amal