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Document flickering when using Output Preview

Community Beginner ,
Jan 20, 2022 Jan 20, 2022

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When using Adobe Acrobat 2021.011.20039 on MacOS 10.15.7, the document flickers when viewing it through Output Preview.
I had the same problem on an earlier version of Acrobat (2021.05), but it has gotten a lot worse since.

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General troubleshooting , Print and prepress

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Participant ,
Aug 11, 2022 Aug 11, 2022

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Just updated to the latest version of Acrobat and now have several Mac's now exhibiting the screen flicker issue with Output Preview open. VERY DISAPPOINTING to see that a solution has not been implemented yet given the age of this thread!

 

And before it is suggested, resetting Acrobat preferences DOES NOT do anything!

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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Yea that didn't work. We pay a monthly fee can you guyus fix this and give us another update. Acrobat has become a major problem for us. Looking at other solutuions. 

 

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New Here ,
Sep 13, 2022 Sep 13, 2022

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We have the same problem for almost a year and still no fix, Output preview is very useful in our work. It's really frustrating!

Is Adobe working on the problem?

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Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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Has this been resolved yet? This is hindering my workflow!!!!!

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Community Beginner ,
Oct 03, 2022 Oct 03, 2022

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This is and has coninitued to be headache in the printing industry where we have to constantly check Separation Colors via the Output Preview window.  I've been following this post for months now and very sad to see the response from Adobe Employee's -  "This issue is already reported to our engineering team for the fix." which offers no support for us, the paying customers.   It's almost been a year for an issue that is quite apparent.

How this problem has not triggered any seizures with people yet is just a miracle.  This flickering is really annoying to the point it has forced me to find a work around - placing my PDF into Illustrator/InDesign and use that Separation Preview window to see my color separations.

Sending any logs or video of what is happening seems to be a deadend as it has been well documented by many other users for a while now and they haven't received responses re- this issue.

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Latest update installed and still the issue persists. 

 

If this issue has been passed on to the engineering team (and has been with them for some time now), why are we receiving no feedback and why is it still not listed as a known issue?

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Participant ,
Oct 19, 2022 Oct 19, 2022

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Those are great questions, especially the second one given that there are likely users out there with Epilepsy using Acrobat.

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Engaged ,
Nov 24, 2022 Nov 24, 2022

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I have had the same issue for quite some time. It makes me dislike an application I use everyday all day.

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Participant ,
Nov 28, 2022 Nov 28, 2022

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Just installed 22.003.20281 and this issue IS STILL NOT RESOLVED. UNBELIEVEABLE!!!

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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@Amal. has there been any progress on a bug fix/update for this? We're seeing this on v 2022.002.20191

 

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Adobe Employee ,
Jan 04, 2023 Jan 04, 2023

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Hi @kevin stohlmeyer 

 

The issue is reported to our engineering team. We haven't heard anything from them yet.

 

We will update you as soon as we get any information from them.

 

Regards

Amal

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Participant ,
Jan 04, 2023 Jan 04, 2023

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@Amal., can't you or somebody else reach out to the engineering team and find out where this stands?! I mean, it's basically been a year since this was reported! It's unconscionable to me that something like THIS has not yet been resolved!

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Adobe Employee ,
Jan 05, 2023 Jan 05, 2023

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Hi @hopkinsprinting 

 

This issue is still under investigation by our engineering team and is being worked upon.

 

We will update you as soon as we get any information from them.

 

Regards

Amal

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Community Beginner ,
Jan 06, 2023 Jan 06, 2023

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This reply sounds very diplomatic and with no information whatsoever.   I'm sorry, but for the amount we pay for this subscription we should be able to get more updates or information regarding this partifuclar issue than just "under investigation by our engineering team" .. considering it is the same reply we got a year ago. 

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Participant ,
Jan 10, 2023 Jan 10, 2023

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Just installed version 22.003.20310. Still not fixed.

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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@hopkinsprinting Nobody said the new version would fix this. We're all still waiting for Adobe to announce that there is a fix in X version being released.

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Participant ,
Jan 10, 2023 Jan 10, 2023

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I thought other users would like to know.

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Participant ,
Jan 10, 2023 Jan 10, 2023

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And now a new issue has presented itself. I have a PDF open containing Acrobat form elements. When I click an insertion point into any of the text fields, the PDF starts flickering until I click a non-active part of the page.

 

EDIT: the Output Preview panel was NOT open at the time.

 

EDIT 2: if I open the Output Preview panel, I get a serious strobe light effect for several seconds. Time to revert to the previous version. Sigh.

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Community Beginner ,
Mar 21, 2023 Mar 21, 2023

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Just updated to 2023.001.20063 hoping that it fixed the issue. Yea no it didn't. This has been going on for years, whats the problem adobe fix this already!!!!

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Community Beginner ,
Mar 23, 2023 Mar 23, 2023

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I've been getting a triple screen flash inbetween every page today viewing a PDF with Ouput Preview open. I think Adobe need to drop the word Pro from Acrobat Pro or maybe it should read Acrobat 'Pro'.

 

On the plus side the subscription price has increased in the last 12 months.

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Adobe Employee ,
May 17, 2023 May 17, 2023

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Hello folks, 

 

We have found a potential fix for the issue. We will try and accomodate it in the next upcoming release.

 

Regards
Shrey

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Participant ,
May 18, 2023 May 18, 2023

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OUTSTANDING!

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Community Beginner ,
May 18, 2023 May 18, 2023

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Nope didn't work just updated Acrobat to 2023.001.20177

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Adobe Employee ,
May 18, 2023 May 18, 2023

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LATEST

Hi @jean-claudel7736877 ,

 

The fix is not available in the above mentioned release. Its a part of an upcoming release. We will notify on this thread once the build is live.

 

Regards

Shrey

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