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Document looks blurry after redacting

New Here ,
Mar 30, 2018 Mar 30, 2018

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Hi there,

We're using Adobe Acrobat Pro DC ver 2018.011.20038 and when we redact a document, the text becomes blurry for some reason. I've already tried reinstalling Acrobat but that didn't help.

I've looked through all the options in preferences but didn't see anything wrong.

Has anyone ever come across this issue?

Thank you

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General troubleshooting

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New Here ,
Apr 09, 2018 Apr 09, 2018

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Has anyone ever come across this issue?

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New Here ,
Sep 28, 2020 Sep 28, 2020

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I have the same issue. Do you have a solution?

 

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New Here ,
Feb 01, 2022 Feb 01, 2022

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My computer recently was reimaged by our IT Department.  The latest version of Adobe Acrobat Pro DC was installed.  Now I am having the problem after doing a redaction.  Also, I've created a form in which the non-field areas make the capital i's and lower case L's look odd (almost Bold).  Not sure what's happened. 

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Adobe Employee ,
May 27, 2018 May 27, 2018

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Hello Behzadt,

Sorry for the delayed response and inconvenience caused. Please install the latest patch/update of Acrobat from help>check for updates, reboot the machine and see if this brings any difference.

Reset the Acrobat's preferences once and reboot the machine, to reset the preferences, please refer to the steps mentioned in the article How to reset Acrobat Preference settings to default.

Is it specific to one PDF or with all the PDF files? Have you tried redacting any other PDF file and check if this issue is reproducible?

If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can test it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Is it a Mac or Windows machine?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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This exact issue is happening to me as well.  I have a subscription based version of Adobe Pro DC and have the most up to date software.  The pages of the PDF that contain a redaction are changing from text to an image and the document becomes blurry.

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Same thing is happening to me. It is now October 2021 and the issue persists. 

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New Here ,
Feb 01, 2022 Feb 01, 2022

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My computer was recently reimaged by our IT Department.  I have Adobe Acrobat Pro DC on my computer.  Ever since the reinstall, the same issue is happening when I redact.  Also, when creating a form, non field areas are changing the upper case i's and lower case L's changed.  They almost look like they are now set to Bold.  I deal with medical records so I am not permitted to share a file example.  February 2, 2022

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New Here ,
Mar 24, 2022 Mar 24, 2022

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You are going to kick yourself when you see what is happening...All you have to do is redact as usual and deselect the "Sanitize and remove hidden information" button before moving forward. The redaction works and doesn't blur anything.

 

 

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New Here ,
Mar 27, 2022 Mar 27, 2022

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Saint

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Community Expert ,
Mar 27, 2022 Mar 27, 2022

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Don't Saints have to be dead at least 5 years?

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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New Here ,
Mar 27, 2022 Mar 27, 2022

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Nothing a bit of  time travel can't fix. 
Sorry mate, you'll be remembered. 

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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This.

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New Here ,
Oct 25, 2022 Oct 25, 2022

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LATEST

Unchecking the Sanitize box fixed it for me. Thanks tons.

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