Document Title Changed when sending out an e-signature - OCT 2024

[Jay Williams - WPS]

Hi gang - 

I just created a document with e-signatures attached to it.  

However, when I sent out the file, Adobe changed the document title in the Outlook Email to reflect a Client that I worked with 2 years ago.    

The actual document sent was correct.    However, the Title was changed.

How do I fix the document so that the end user doesn't see an prior client's name in the email title?

[Amal.]

Hi there

Hope you are doing well and sorry to keep you waiting.

Is this an issue with a particular PDF file or with all the PDFs that you try to send via Outlook? Please try with a different PDF file and check for the issue.

Also, make sure you have the Acrobat Pro updated to the latest version 24.05.20320. Go to Help > Check for updates and reboot the computer once.

Check for the document's metadata, as it might contain information from a previous project, which could be influencing the title displayed in the email.

• Open the document in Adobe Acrobat.
• Go to File > Properties (or press Ctrl + D on Windows / Cmd + D on Mac).
• In the Description tab, check the Title field. If it reflects the name of the previous client, update it to match the current document.
• Click OK to save the changes.
• Save the updated document to ensure the metadata changes are applied. Attach the updated file to your email and resend it.

Let us know how it goes.