Documents opening in Reader and not Pro

[Jessica253849306x8v]

Good morning!  When I use Adobe on my computer, documents open in Adobe PRO and I have all the tools available to me, like edit and combining files.  But, when I am using my laptop, documents open in adobe reader and I do not have the same use of the tools.  There is no edit or combine files (amoung others) tools available for me to use.   

[AnandSri]

Hello!

I hope you are doing well, and we apologize for the delayed response and the trouble.

When we say “in Adobe” here, we’re talking about the free Acrobat Reader DC application—not the full Acrobat Pro you already own. In Reader, you’ll see an Install Premium Features command under the Help menu; in Pro, that menu item simply doesn’t exist (because you already have the premium features built in). Please ensure you have the latest version of Acrobat Reader installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

Why don’t you see it in Pro

• Adobe Acrobat Reader needs a way to upgrade to the Pro feature set—that’s what Help → Install Premium Features does.

• The Adobe Acrobat Pro already includes every tool, so there’s nothing to “install.” You’ll find all editing, redaction, form-creation and advanced security features directly in the Tools pane or via the CC-style hamburger menu.

I hope this helps.

Thanks,

Anand Sri.

Check this screenshot for Acrobat: