Documents\*.pdf missing from Ports list in Adobe PDF Printer Properties

New Here ,
Jan 28, 2022 Jan 28, 2022

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Hello,

 

I have uninstalled Adobe and ran the Acro Cleaner tool as well and reinstalled Adobe Acrobat DC Pro with the latest update and I am still not able to restore the Document\*.pdf port for the Adobe PDF printer.  The printer gets installed but defaults to the COM1 port in the printer properties.  We are a subscriber paying for this product and have contacted Adobe support multiple times and it seems to be useless.  Does anyone know a good fix for this?pic 2.PNGpic 1.PNG

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Adobe Community Professional ,
Jan 29, 2022 Jan 29, 2022

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Sorry for your troubles. What is your OS and version? I suspect Windows 7.

 

Have you tried out adding a port? (Add Port... Button).

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Feb 03, 2022 Feb 03, 2022

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Windows Server 2012 R2.  Have not tried adding a port as I dont know the specifics of what needs to be set for the port.

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New Here ,
Feb 03, 2022 Feb 03, 2022

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I'm seeing the same issue on a Server 2012 terminal server using Adobe DC. This just started being an issue for our users.

 

The PDFs are created but the job stays in the queue and displays an error. The Document\*.pdf is missing completely and the printer is using COM1.

 

Repairing Adobe and doing a complete uninstall/reinstall did not result in any changes even thought the printer was added back.

Any help would be appreciated.

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Community Beginner ,
Feb 25, 2022 Feb 25, 2022

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Came here to say exactly this. I never really cared before because the PDFs would be printed, and I'd just have to clear the queue every so often. I have also tried a repair and a complete remove/reboot/reinstall to no avail.

 

Acrobat 2020

Windows Serve 2012R2 Citrix/RDS

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Community Beginner ,
Mar 10, 2022 Mar 10, 2022

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So, I found the cause of the missing Documents\*.PDF printer port, but not the solution for it. A bit of a story first. 

 

I work for a tax firm, and this is one of our most heavily used pieces of software. It breaks FREQUENTLY. I often have to engage in early morning repair-installs or even remove and replace to get it working as expected (btw, I noticed this morning that repair or installing will remove you from TS install mode. Not cool.) Yesterday, the PDF printer just broke on one of my servers. Wouldn't print, even though everything looked good. I noticed it had been renamed to Adobe PDF (Copy), which was a big red flag. Turns out that normal users can install updates for PDF, why that is I have no idea and haven't investigated, because usually a repair install fixes it. That is, until the hundreds to thousands of document pile up in the spooler. 

 

It would seem that the updater specifically removes the existing PDF printer and replaces it with the broken one using the COM1: port. I tested this theory by removing and reinstalling, and before applying ANY update the Adobe PDF printer port was correct. 

 

I tried applying the update from within acrobat (Check for Updates) and that broke the printer port. I tried re-downloading the package and installing the update from the included .MSI file, that broke the printer port. I removed the printer before applying the update, that broke the printer. 

 

In my case, the Adobe PDF (Copy) came about because a user either was able to or forced the update to go through between my usual check window, and because the print spooler is usually full of PDFs it couldn't delete the printer like normal, so it sat there in limbo until the queue was cleared. Then the original printer went away and the new one was able to be renamed.

 

Anyway, I don't see any immediate way to fix this. I have a secondary PDF printer loaded on my servers (PDF reDirect v2) and that works well enough when things like this happen. Perhaps it will be better when I get up to 2016 or later, but I cannot say for sure. 

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Community Beginner ,
Apr 12, 2022 Apr 12, 2022

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Thank you for all this information. The accounting/tax firm I work for is also encountering this odd Adobe PDF printer issue on our Windows 2012 R2 Server. It seems to occur when Adobe Acrobat Pro DC runs an update but I am not absolutely certain yet. Adobe's support fixes do not work. So our staff work around this by using the Save as PDF instead. It requires a few extra steps and they are not familiar with the options but it does allow for them to continue working.

 

We have an IT contractor who had "fixed" this once before but another update came today. So, I will enlist them again and have them explain to us how it was fixed then try to come up with a long term solution. I feel like there is more to this because our Adobe PDF printer is often in an 'Error' state but we are able to continue printing. Much of this is way over my head but I am learning as I go. This may prove helpful: https://community.spiceworks.com/topic/1601648-terminal-server-printing-pdf-s-server-2012-r2-adobe-r...

 

I'll try to remember to come and leave an update once it's fixed (sort of again..).

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New Here ,
Apr 13, 2022 Apr 13, 2022

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Thank you for that info.

 

Quite possible that "the fix" is to just do a fresh install and disable updates. Not ideal, but better than having to script clearing the printer queue every few hours and having users constantly mention that the PDF printer is in the "Error" state. 

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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Well after a fresh install and assigning a port that works we are working again. Automatic updates have been disabled. Really curious as to why the printer port titled Adobe PDF (listed as Documents\*.pdf) is missing and cannot be added back. 

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New Here ,
Jul 14, 2022 Jul 14, 2022

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I am suddenly having the same issue on Server 2012 R2 as well.  I have uninstalled and reinstalled after a reboot but still has not fixed the issue.  Our work around is to Save to PDF or we have another PDF printer available which is a workaround. 

 

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Community Beginner ,
Jul 14, 2022 Jul 14, 2022

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Try this:

1. Go to Computer Management > Services. Find the Print Spooler service. Restart this service.
2. Go C:\Windows\System32\spool\PRINTERS in Windows Explorer. Delete all the files in this folder.
3. Go to Devices and Printers. Right‐click on Adobe PDF, go to Printer Properties. Go to the Ports tab. Change the port to nul: Click Apply.

 

Also, the normal installer does not work on our server. We've used the offline installer, found here: https://helpx.adobe.com/acrobat/kb/acrobat‐dc‐downloads.html

 

Since doing this and disabling automatic updates this hasn't happened again. Good luck!

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New Here ,
Jul 18, 2022 Jul 18, 2022

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I have another printer that is set to nul and when I apply nul to Adobe PDF, it still is not working.

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Community Beginner ,
Mar 10, 2022 Mar 10, 2022

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TL;DR for my post: If you don't ever update the software past the initial installation, your Documents\*.PDF port will remain in place. 

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