Docx save to PDF

[alanb89440863]

I have just written a book using Word 2019, saved as a PDF by using the Adobe Printer Driver

The publisher has come back to me with this statement:

With regards to your artwork, the text pages you have supplied need to be set to A4 page size (297mm x 210mm), your artwork is set to 279.4mm x 215.9mm

I have no idea what they mean, how can the width of my text be wider than the page ?
It prints out perfect with a 1cm margin all around

[Bernd Alheit]

What page size have you used when printing to Adobe PDF?

[alanb89440863]

A4 and it prints out OK, but the Printer doesnt seem to agree
I am baffled

[Abambo]

Create a PDF of 2 pages of your book and post that PDF file here. You may also extract those pages from the original PDF file.

[Abambo]

In addition to @Bernd Alheit's question: open your PDF file and report the paper size indicated there (File⇾Properties or <CRTL>D):

[alanb89440863]

21.59 x 27.94cm

Odd that`s not A4 ?

[alanb89440863]

But in Word 2019 its set to A4 and the correct cm dimensions
So whats reduced the size ?

[alanb89440863]

21.59 x 27.94cm

But in Word 2019 the page is set to A4, 21 x 29.7cm
So what`s change the size, Word saving the PDF or  the PDF Printer Driver ?

[alanb89440863 · Accepted solution]

Solved
If I save the docx file as a pdf in Word using Promo or SAVE AS pdf - the Adobe PDF dimensions are Not A4
If I save the docx in Word by Exporting as a PDF the dimensions are correct (21 x 29cm)

[JR Boulay]

You just have to do what it tells you: put the pages of your document in A4 format and export it to PDF.

[alanb89440863]

If only life was that easy