DOCX to PDF Bug with Hyperlinked Text

New Here ,
Jul 11, 2022 Jul 11, 2022

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When creating a PDF via the "Create PDF" button in the Adobe Ribbon in MS Word, I have noticed that sometimes the hyperlinks are not clickable in the PDF and sometimes they are.  I found the pattern and I think it's a bug.  

  • If a hyperlink in the DOCX contains an achor (e.g. www.myfile.com#page=32), then all the linked text after that one in the PDF are not clickable.
  • If a hyperlink in the DOCX is internal, then it disables all links in the PDF.  For example, if a sentence says, "For more information, read Appendix B," and you link internally to Appendix B in the same DOCX, then the resulting PDF has zero clickable links.  They're all disabled.
  • If neither of the scenerios above exists, that is, all the links are external and have no anchors, then the resulting links in the PDF are just fine.  No problems.

How does one go about reporting that to Adoble?

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New Here ,
Jul 11, 2022 Jul 11, 2022

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Oh, I also forgot to mention that in Scenario #1 above, the resulting PDF's bookmarks were messed up due to that achor being present.  When I removed the anchor, the booksmarks redendred correctly from DOCX to PDF.

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Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

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Interesting.  The first thing to check, I suppose, is if you have the latest version installed.   Have you checked for updates for Acrobat?

I think this is the URL to report a bug (or ask for a feature) for an Adobe app - select the product from the drop-down:  https://www.adobe.com/products/wishform.html 

My best,

Dave

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New Here ,
Jul 11, 2022 Jul 11, 2022

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AQDWebmaster_0-1657567163426.png

Thanks, Dave.  I'll try the link and see where it goes.

Greg

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Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

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Good luck!

Dave

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