Does not see the scanner while trying to scan to create PDF

[pattys55040840]

I recently upgraded from Windows 7 to Windows 10, Adobe Acrobat Pro worked very well with Windows 7 but it does not see the scanner on Windows 10. Error message "Either scanner driver is not installed or scanner is not connected". I re-installed the driver, I actually re-installed the device twice and the same error appears.

Has anyone encounter the same problem? if yes, what did you do to fix it?

Thank you in advance.

[Dave__M]

There are a lot of variables involved here.  I can tell you that I have to either restart my printer, or computer... or both sometimes in order to get Acrobat to acknowledge that the scanner/printer is accessible.  Every scanner/driver/software is unique.  Be sure that the driver you installed is up to date, since you jumped from Win 7 to Win 10.  Also, if your Acrobat was working in Win 7 well, it was possibly an older version?  If you can provide more details of software/hardware involved, maybe we can sleuth this issue further.

My best,

Dave

[pattys55040840]

Thank you Dave,

I re-installed the updated driver for the scanner. The scanner is an all in one Ricoh MP 402. The version of Acrobat Pro is APRO, 12.0, WIN, RESS UE, 001, DV, according to Adobe this version would work with Windows 10, and I have a dell latitude 5450.

Thanks again,

[Dave__M]

OK... if Acrobat is not recognizing the Ricoh as an available scanner, is the device being seen by other utilities?  If you have Photoshop, can you import from scanner (mine is a WIA device)?  Do you have any other non-Adobe apps that can import sucessfully from it?  If other apps can access the scanner, it gives a direction to look next.  If nothing sees it, it may indicate a Ricoh-specific driver issue.

My best,

Dave