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Downgrade from Acrobat to Acrobat Reader

Community Beginner ,
May 08, 2024 May 08, 2024

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Hello, community. 

 

I use three PCs on a daily basis: a personal laptop, a personal desktop, and a work laptop. I use Adobe CC on my personal laptop and desktop, and my work laptop is primarily for email—which includes viewing PDFs using Acrobat Reader. 

 

When I first set up my work laptop, Adobe Reader prompted me to log into my Adobe account, which I did absentmindedly. It then detected my subscription and offered to upgrade my copy of Acrobat Reader to a full version of Acrobat. I knew I was only allowed to install CC on two computers, but I went ahead with this, hoping perhaps I could move just my Acrobat license to my work PC and keep using the other CC apps on my personal PCs. And if not, surely the upgrade was reversible, right?

 

Turns out, no, I can only use Acrobat on my work PC if I log out of all Adobe apps on one of my other PCs. Fair enough. I was able to log out of my Adobe account and create a new account with no subscription—but the app itself is still running as the full version of Acrobat. It won't let me even view a PDF unless I log back in with an active paid subscription.

 

I just want to go back to using Acrobat on my personal computers and Acrobat Reader on my work computer, but I can't find any way of achieving that. 

 

I've tried uninstalling Acrobat and running the AcroCleaner tool, then reinstalling. The app initially opens as Acrobat Reader, but then it quietly upgrades itself to Acrobat.

 

What else can I do?

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General troubleshooting

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Community Beginner ,
May 08, 2024 May 08, 2024

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Tl;dr version: I upgraded from Acrobat Reader to Acrobat and now I can't get back to Reader even after uninstalling and reinstalling.

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Community Expert ,
May 08, 2024 May 08, 2024

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quote

I knew I was only allowed to install CC on two computers,


By @peteyx

You can install Creative Cloud on as many computers you want. You can activate only two computers concurrently. And you are allowed to use the programs only on one computer concurrently. You are inline with the licensing terms. Activation on a third computer is dynamic, I constantly do that, when I travel and need my laptop.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 08, 2024 May 08, 2024

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Thanks! I'll do that if I can't solve the problem in the way I imagined, but in a perfect world I'd rather just downgrade my work laptop to Reader.

 

I switch between these three computers multiple times in a day, and I'd rather not switch activations every time I jump between authoring content on one and viewing a PDF on the other. It's very rare that I'll need any of the the full-fledged Acrobat's exclusive features.

 

Do you think switching from Acrobat to Reader is intentionally unsupported by Adobe?

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