Downloading files to computer

[John27813141okpm]

Help, please! I canot seem to do a simple download of a file onto my computer. There doesn't seem to be a simple download command as I had with my earlier version.

[kglad]

what file?  and an earlier version of what?

[kglad]

@John27813141okpm 

adobe support moved your post after finding you have an export pdf subscription.  that may help the experts here to understand your issue, though a screenshot would probably be helpful.

[John27813141okpm]

Yes, I recently upgraded my Adobe Acrobat application to be able to export a PDF file to Word or Excel. This seems to have caused the problem! There doesn't seem to be a command (either menu or button) .

Here's a screenshot:

[cid:97d0d02a-d6ca-41e2-ac2b-62395be92884]

The PDF file appears to be shared (I don't know why!), it is apparently in the Adobe Cloud) and I can't seem simply to download it onto my laptop! I would be most grateful for any help or advice!

Regards,

<personal info removed-kglad>

[kglad]

i see no screenshot.

and don't reply to forum emails unless you remove your signature first.