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Drawing Markups not showing up when exported to JPG

New Here ,
Jul 23, 2021 Jul 23, 2021

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I have a user that needs to use Drawing Markups and then save the PDF as a JPG (blueprints) for Inspection.

 

On almost all PDFs, when we Export > JPG it works fine, but we have one specifically that does not save Drawing Markups in jpg.

 

I can save it as a PNG or TIFF and get the Markups but not JPG. 

 

I have gone through all of the Preferences and checked the relevant ones under the "Commenting" section and checked the Export PDF to > JPG settings and saw nothing relevant.

 

User is on Acrobat Pro 2020 | 2020 Release (Classic) | Version 2020.004.30006 and the PDF has "Security Method: No Security"

 

Any advice is welcomed.

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Edit and convert PDFs

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