Drop Down Fields Not Saving

[katen06002]

I have a form created in Acrobat Pro DC (Windows) that is being used by a variety of users. It appears that regardless of who uses the form, how they use it (Acrobat, Distiller, Windows or Apple) the drop down fields will not save. 

The user can select the fields as they use the form but once they save the form and it is re-opened - by them or another user - all of the drop down fields have reverted back to the default field. The type in fields save just fine 

In a search it appears that this may be a java script error, but I am not sure how to check that. In looking at the java script I don't see anything aside from XML functionality. Admidly I am not very familar with this function. 

[try67]

I can't access your file (a new bug in the forums system, it seems), but did you use the setItems method, by any chance, somewhere in your scripts? If so, it will overwrite any value you selected when that script executes.

[katen06002]

Thanks for the feedback. What is "setItems method" and how to I see my scripts? 

[try67]

The bug has been solved so I was able to access your file and it worked just fine. I changed the value of the drop-down, saved the file, closed it and then re-opened and the value I selected was still there...

[shameer_5389]

I think I am having the same issue. Can you describe what you did to resolve the issue?