Dropdown list not working when emailed

[Powergen]

Created a test with a dropdown list for the answers. It works fine on my computer, but it doesn't work when it is emailed.

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

It looks like you’ve created a form or interactive document that includes a dropdown list, and while it works locally on your computer, it doesn’t behave as expected once it's emailed.

This issue is commonly related to how the file is being opened after it's sent via email. A few things to check:

• Use the Right PDF Reader: Make sure to open the file with Adobe Acrobat/Reader. Browsers and email apps often use basic viewers that don’t support dropdowns.
  
  

• Email Preview Issues: Some email apps show a simple preview that removes interactivity. Ask the users to download the file and open it with Adobe Acrobat/Reader.
  
  

• Check the File: Make sure the dropdowns were saved properly and don’t rely on features like JavaScript, which might not work everywhere.

Let us know how it goes.

[ls_rbls]

Hi @Powergen ,

Would you be able to share an example of your PDF with no sensitive data on it?