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Dropdown Menus - randomly poplulating once emailed

Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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Hi there

We are filling in certain parts of the form for our customers and emailing them through.

When they receive them a dropdown menu option is showing. This has not been selected by us when we sent it.

 

Has anyone else had this issue - it doesn't happen on internal emails only on external.

 

Thanks for your help.

 

 

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Community Expert ,
Sep 22, 2022 Sep 22, 2022

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What application is used to view the files on the other end?

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Community Beginner ,
Sep 22, 2022 Sep 22, 2022

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Hi, I expect Adobe Reader.

We did a test to an external email address and it was openned in Adobe reader and showed the drop down menu option selected where it wasn't when sent.

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Community Expert ,
Sep 22, 2022 Sep 22, 2022

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You can't expect or assume anything. Ask them to check, and to send you full-window screenshots.

If they don't use Reader, all bets are off, basically.

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