Duplicate text boxes on different pages

[Ne0Khan]

On pages 30, 31 of this pdf, any text box i add is showing up on the other page and vice versa, what is the fix?

[Amal.]

Hi there

Hope you are doing well and sorry to hear that. As described the text box gets dupliacted .

Please make sure that the name of the text boxes on the pages are different (Not same). Open the PDF form > go to Tool > prepare form > Double click on the text box to open the text box properties and change the name of the text box/s.

Regards

Amal

[Jeffrey231058389a4v]

This happens to me a lot. I add some text to one page, while in Edit mode, and it places a duplicate text box on some other page, so, every time I add in some text, I have to go through the whole document to ensure that it has not repliacted elsewhere...very time consuming and annoying.

Here's an example of an original text that I wrote where it's supposed to be: 

And, here, Adobe Acrobat Pro just decided to stick it into someone's Taxpayer Identification Number box on another page (I've cropped out PII to protect the form-owner).

Sometimes, if I haven't done any further editing or saving, I can click on the text box and delete it. Other times, like in this particular case I'm unable to delete the duplicate. So, I am going to have to recreate the original document.

This is a frequent problem and I'd really like a solution to keep it from happening.

[Amal.]

Hi there

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

Also, make sure that the name of the text boxes on the pages are different (Not same). Open the PDF form > go to Tool > prepare form > Double click on the text box to open the text box properties and change the name of the text box/s.

~Amal

[Jeffrey231058389a4v]

I work with 100s of pdfs each month, and it happens to half a dozen on good months and several dozen on bad months. 

I do reboot when it occurs, but, some days, it happens on every document I work in. That would be a lot of reboots. Also, Our IT folks have reinstalled the software at least four times this year, and I even moved it to a new laptop, and it's still creating this error.

Isn't there a way that I can prevent it from creating these duplicate boxes in the first place? I shouldn't have to search through a document renaming text boxes that weren't supposed to be there. Renaming boxes that I don't create isn't really an acceptable solution.

[AdAcrobFan1]

Hey Jeff, There acutally is no way for this to stop happening sadly.  The good new is adobe offers add ons starting at $34.00 a month!  Rumor says if you buy 7 adobe apps they get rid of some of the common bugs they rufuse to fix.  Let me know if this helps!

-Just a fan 

[Amal.]

Hi there

Would you mind sharing a small video recording of the steps you are doing and experiencing this issue? Also share the sample PDF file for checking at our end.

~Amal

[Jeffrey231058389a4v]

I can't really predict when it's going to happen, though, so it's going to be difficult to know when to start a screenshot video. If it starts happening today, I'll try to do so. 

[Amal.]

Hi there,

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[Jeffrey231058389a4v]

Sorry. Those are executable files, and our malware will not let them install. The solution, I believe, is more complicated than the problem itsself. I'll just use a different pdf editor. Thanks anyway.

[ruby346800229vsw]

Hello. I am facing the exact issue. This only happens to the recent new version of Adobe. When I enter a text. it gets duplicated somewhere else. My file has hundreds of pages so I cant eliminate them. This is very bad.

You can see my original text is below, at Page 94:

And, it got duplicated in Page 113:

And, got duplicated in Page 115:

[Maritza31844488migi]

I am facing this same issue.  Have uodate software, repaired and restated.  Norhing seems to work!

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

As you have updated the application, make sure it is updated to the latest version 25.01.20458 go to help > Check for updates and reboot the device.

Also share the sample PDF file and a small video recording of the steps you are taking and the issue as it occurs so we can get this checked at our end.