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E-sign and comments not working

Community Beginner ,
Aug 06, 2024 Aug 06, 2024

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I use acrobat daily and the latest updates have been driving me mental. E-sign now just freezes my machine. i've found the only way to use this feature is to upload to Acrobat in browser, as it works fine online.

But now I have a bigger issue. When working on a job with a lot of comments I will use the checkbox to tick them off and then filter them to hide the checked ones. Opened Acrobat today to do a job with 30+ comments and the filter just doesn't work any more Its all glitchy. If anyone has had this and found a fix - please let me know. see Screen shot of what I get.

Screenshot 2024-08-06 at 8.27.46 PM.png

 

 

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Crash or freeze , General troubleshooting , Modern Acrobat , PDF

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Community Beginner ,
Aug 06, 2024 Aug 06, 2024

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!!!UPDATE!!!
I've just turned off the new AI feature and it's back to working again. For how long who knows!

Close any open files. Then, navigate to Preferences > Generative AI. To turn off the generative AI features, deselect Enable generative AI features in Acrobat, and then select OK.

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New Here ,
Aug 12, 2024 Aug 12, 2024

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turning off Generative AI did not fix this for me. Anyone else find a solve?

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Community Beginner ,
Aug 12, 2024 Aug 12, 2024

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@grooveva I have to admit it only worked for a day for me too after I posted. I've gone back to using old acrobat until its fixed. Go to View>Disable new acrobat. It wil then restart in the old version which seems to work OK

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