E-Sign link runs out of time

Community Beginner ,
Jun 09, 2022 Jun 09, 2022

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I use e-sign to get quote approvals - they go through three people and the third person takes a while and then the link has run out and the whole thing needs to start again. Can I extend the time frame before the link runs out?

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Security digital signatures and esignatures

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correct answers 1 Correct answer

Adobe Employee , Jun 09, 2022 Jun 09, 2022

Hello Ami,

 

I hope you are doing well. As per the above description, I understand that you want to add an extension to the e-sign approvals you send.

 

To get rid of the hassle, what you can do here is completely remove the deadline time for the signature so that it does not expire.

So, when adding in the signers, you also get an option whether you want to keep a deadline for completion or not. You can refer to the image for better understanding:

SS_0-1654790033927.png

I hope this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Jun 09, 2022 Jun 09, 2022

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Hello Ami,

 

I hope you are doing well. As per the above description, I understand that you want to add an extension to the e-sign approvals you send.

 

To get rid of the hassle, what you can do here is completely remove the deadline time for the signature so that it does not expire.

So, when adding in the signers, you also get an option whether you want to keep a deadline for completion or not. You can refer to the image for better understanding:

SS_0-1654790033927.png

I hope this helps.

 

Thanks,

Souvik.

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Community Beginner ,
Jun 09, 2022 Jun 09, 2022

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Yay! Thank you Souvik!!

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New Here ,
Jul 28, 2022 Jul 28, 2022

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I have the same issue and this option does not appear on my options.

DHREngineeri254348838jvb_0-1659040528325.png

here is a picture of what my customer sees. 

here is a picture of my options.

DHREngineeri254348838jvb_1-1659040599461.png

VERY FRUSTRATING

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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@DHR Engineeri254348838jvb Hi,

 

The screenshot I shared above, is from the time when you created a form. Once completed and sent, you will not be able to change the basic settings like time-limited or time-bound. 

Do you not get the option shared above at the time of creating a form for signature?

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

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New Here ,
Jul 28, 2022 Jul 28, 2022

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correct, i do not get that option

Joele Dupont
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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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Hi Joele,

 

 

Please confirm if you get this message when you open a document received for signature or on the document you sent for signature.

The screenshot shared above by Souvik shows the option provided in the Acrobat Sign Enterprise account.

We see you are using the Acrobat Pro DC subscription, which includes the Acrobat Sign individual service.

 

Thanks,

Meenakshi

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