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I emailed a test document to my wife to e-sign and send back, she said it was easy but the document never came back to me
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Hope you are doing well and sorry to hear that.
Please go through the help page https://helpx.adobe.com/sign/kb/signer-signed-the-document-but-it-never-routes-the-document-to-next-... and see if that works for you.
Let us know how it goes.
Regards
Amal
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