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E-Signature not working - Error Message States "The content is blocked. Contact the site owner.."

New Here ,
Apr 29, 2024 Apr 29, 2024

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We are unable to send documents for e-signature from both Mac and Windows computers, both through the google drive Chrome Adobe and Adobe Acrobat. I get the following error message "The content is blocked. Contact the site owner to fix the issue."

 

Anyone have any tips to fix this?

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General troubleshooting

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New Here ,
Apr 29, 2024 Apr 29, 2024

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My issue only occurs with AIA contract documents, which we use regularly and have never had an issue with e-signatures until now. The chrome Adobe option allows me to click on request e-signatures and then gives the error message that the content is blocked. Adobe Acrobat has the request e-signatures button grayed out and I cannot do anything with it.

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New Here ,
Apr 30, 2024 Apr 30, 2024

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I am having this exact issue, no matter what computer I use, or what program (Safari or Chrome).  

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Same issue with me too. Anyone know what's up?

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Hi,
I am using the acrobatsign API to create an integration and this happens when they click the token link to sign the document. But if I use the email link from acrobatsign it works. I'm wondering if this is a plug-in issue or it's specifcally being blocked by adobe. Is there any way arround this? I haven't found much help online

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