E-signature problems

[Oak Meadow HR]

Hello,  I need to send documents out for e-signatures and have not had a problem until now.  I've indicated where to sign on the document and the "Preparing document for reading" is stuck about a quarter of the way through and doesn't progress.

[S. S]

Hi @Oak Meadow HR,

Hope you are doing well. Sorry for the trouble, and the delayed response.

Do you still see this issue? Is the experience same with the desktop app and the online portal (https://adobe.ly/4aphnTQ)?

Please update the app to the latest version (2024.005.20320) and let us know if the issue is fixed.

To do so, go to Menu-> Help-> check for updates.

-Souvik