edit a pdf is getting installed. please wait to use this tool

[melissa_0510]

Hello!

I just got adobe acrobat pro to simply use it once for one feature, to embed fonts in a PDF that is existing, so then I can get it printed through a company as a book. The file will not upload unless fonts are embedded, and there are NO OTHER PDF CONVERTERS that can do this. 

I cannot get the PDF editer function to work to edit the font and embed it. I click on it, then it pops up with this error saying it is still installing, but adobe is already installed. It doesn't look like it's doing anything. I even left it to sit for 45 minutes while I did something else, and still, nothing happened. same error. Even tried reinstalling adobe, nothing changed. 

I don't really understand what's going on, and this is taking forever to figure out, I have spent 3+ hours trying to figure out how to embed a font, and now I have a subscription to a program I only need to use once, and it is still not working. 

I am very frustrated and I do not have the time to waste any more time on this. 😞 

HELP!

thank you! 🙂

[DeanUtian]

Hi @melissa_0510 

Can you clarify what you used to create the orginal document you're trying to convert into a PDF? 
List the full steps you're going through and include a screenshot. This will help identify what's happening and allow people responding here to better advise you on how to resolve the issue.

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3FesW4v.

If the issue persists, try resetting the Acrobat's Preferences settings, see this article for the steps: Resolve permission issues with Acrobat

Reinstall Adobe Acrobat: Use Acrobat Cleaner tool to remove the app, restart the machine and install Acrobat.

Let us know how it goes.

Thanks,

Anand Sri.