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Edit PDF directly in Email before sending - Acrobat DC

New Here ,
Aug 11, 2021 Aug 11, 2021

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I was just upgraded to Acrobat DC pro, and am no longer able to edit a PDF document inside an email before I send it.  In the past, I could add an attachment, open the PDF and add a password, save the document directly into the email, and then send it.  Now when I click save, it requires me to save back to my computer rather directly in the email.  Is there a way to fix this?

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Edit and convert PDFs, General troubleshooting, How to

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Hi Jon,

 

Thank you for reaching out.

 

We did try to replicate the issue at our end and it works fine.

Would you mind sharing a small video of the issue of occuring at your end?

Share the Acrobat, and OS version with us.

Are you using Outlook? If yes, share the version deatils.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Aug 12, 2021 Aug 12, 2021

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OS:  Windows 10 Enterprise

Outlook Version:  Microsoft outlook for office MSO (16.0.12527.21962) 32-bit

Adobe Version:  Adobe Acrobat Pro DC (32 bit) version 2021.001.20135

 

In the past, I was able to save inside my email using Adobe Acrobat Pro XI, but no longer can after upgrade to DC.

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LEGEND ,
Aug 19, 2021 Aug 19, 2021

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You never did share the small video that Meenakshi asked for...

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New Here ,
Aug 19, 2021 Aug 19, 2021

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Thats because when it opens as save as, it has my recent locations which show's client information that I can't post on a public place...not sure how to get around that.

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LEGEND ,
Aug 19, 2021 Aug 19, 2021

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Well, you needed to say that before. We would all assume you were working on a complete reply, and nobody would look further at your issue. 

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New Here ,
Aug 19, 2021 Aug 19, 2021

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Hello,

 

I did not ever get a reply to my issue and the same thing is still happeneing.  Are you able to help?

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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Hey Jon,

 

Sorr for the delay in response.

 

You may share the link to the video in the private message. To initiate private, use the envelope icon provided at the top right corner on the community page.

It will help us understand the issue better.

 

Thanks,

Meenakshi

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