Skip to main content
Participant
October 21, 2019
Answered

Editing text boxes not working properly

  • October 21, 2019
  • 2 replies
  • 5204 views

Hey Everyone.

 

So after the recent update, my computer and a couple of other computers at my workplace are having an issue with editing text boxes under the "Comment" tools.

 

We are unable to get the "Text Properties" to show properly after clicking on one of the drop-down menus. 

 

When clicking on the text properties symbol in the toolbar the first time, we get the drop-down menu like normally, but once you select the drop-down menu for the type of font or size of the font the everything disappears except for the drop-down menu you selected. After that when clicked on the text properties symbol again nothing will show.

 

The only way for us to get it to drop down again is to either close the file or to collapse/expand the drawing tools and you can't even edit the color. The color menu will not show up and clicking on the color box will make the text properties disappear.

 

It is a very frustrating issue and I am wondering if anyone else is having this issue or is it only me and my co-workers, and if so have you found a workaround?

 

I have uninstalled/reinstalled acrobat and I was not having this issue until the new update that was released on the 17th.

    This topic has been closed for replies.
    Correct answer arvindy

    Hi

    Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!

    Thanks for your patience and support!

     

    Regards,

    Arvind

    2 replies

    Adobe Employee
    October 22, 2019

    Hi the_real_tinoxtreme,

    Meanwhile, could you please use shortcut keys to enable the other floating menu to change the text properties until the fix for this issue is released.

    You can use ctrl+e on Windows machine or cmd+e on a Mac machine when in text edit mode of a text box comment.

     

    Regards,

    Arvind 

    Participant
    October 22, 2019

    Thank you for the update.

     

    I will let my team know about the workaround and will be looking forward to the issue being resolved.

    arvindyCorrect answer
    Adobe Employee
    October 24, 2019

    Hi

    Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!

    Thanks for your patience and support!

     

    Regards,

    Arvind

    Meenakshi Negi
    Community Manager
    Community Manager
    October 21, 2019

    Hello,

     

    Thank you for reaching out.

     

    The team is aware of this issue and working on the fix.

    We will update you once the issue get resolved.

     

    We appreciate your patience.

     

    Regards,

    Meenakshi