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Edits on PDF files disappear afte signing document.

New Here ,
Oct 12, 2023 Oct 12, 2023

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Hello everyone, we've been encountering the following issue with Acrobat Reader:

We have a PDF form that three people fill (one at the time) and the last person has to insert a signature before sending the document somewhere else. First person fills his part and sends it to the second. Second person fills her part and sends it to the third person. The third person fills her part and inserts a signature and here comes the issue. Whenever the third person signs the document, all the edits of the second person disappear. We've been trying for a while now to fix this issue, everything was working fine previously but for the past couple of weeks it's been doing this. It happens only with the second person. Anybody ever experienced the same issue? Any tips on how we can fix this? All our Acrobat versions are up to date so we really don't know what to do anymore, we even tried upgrading to Acrobat Pro but it still didn't solve the issue.

 

Thank you! 

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PDF , PDF forms

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Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

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Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20355 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3SXNl2j and check.

 

~Amal

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