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I've changed my email address with Adobe but when I send a document through Adobe Acrobat it's still sending from my old email address. I really need to be my new business email. Please help! thanks
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Hi,
Can you confirm that:
- the new address appears in your Creative Cloud window
- the version of your Acrobat software
- the detailled steps you use to send the document through Acrobat
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-The new email address in appears in the creative cloud window and one the right hand side of Adobe Acrobat
-I have the latest Acrobat version 2021_005_20048
-I open a PDF through Adobe acrobat - Go to Adobe Sign - Put in the email address - Select the sign box - send
I test it on a different email address and it always shows the author as the previous email.. It's causing me a lot of issues as it needs to be sent through our company email.
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Hello,
Thank you for reaching out.
As you have changes the email address for your Adobe account, would you mind sharing both the email addresses via private message? You may initiate a private message using the envelope icon provided at the top right corner of this community page.
It will help us to check your account information.
Thanks,
Meenakshi
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In Acrobat go to Edit (or the application menu if you're on a Mac) - Preferences - Email Accounts and replace the account that's there with the new one.