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Email address not changing on Adobe Acrobat

New Here ,
Jun 15, 2021 Jun 15, 2021

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I've changed my email address with Adobe but when I send a document through Adobe Acrobat it's still sending from my old email address. I really need to be my new business email. Please help! thanks

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General troubleshooting

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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Hi,

Can you confirm that:

- the new address appears in your Creative Cloud window

- the version of your Acrobat software

- the detailled steps you use to send the document through Acrobat

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New Here ,
Jun 15, 2021 Jun 15, 2021

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-The new email address in appears in the creative cloud window and one the right hand side of Adobe Acrobat 

-I have the latest Acrobat version 2021_005_20048

-I open a PDF through Adobe acrobat - Go to Adobe Sign - Put in the email address - Select the sign box - send

 

I test it on a different email address and it always shows the author as the previous email.. It's causing me a lot of issues as it needs to be sent through our company email.

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hello,

 

Thank you for reaching out.

 

As you have changes the email address for your Adobe account, would you mind sharing both the email addresses via private message? You may initiate a private message using the envelope icon provided at the top right corner of this community page.

It will help us to check your account information.

 

Thanks,

Meenakshi

 

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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In Acrobat go to Edit (or the application menu if you're on a Mac) - Preferences - Email Accounts and replace the account that's there with the new one.

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