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I've changed my email address with Adobe but when I send a document through Adobe Acrobat it's still sending from my old email address. I really need to be my new business email. Please help! thanks
Can you confirm that:
- the new address appears in your Creative Cloud window
- the version of your Acrobat software
- the detailled steps you use to send the document through Acrobat
-The new email address in appears in the creative cloud window and one the right hand side of Adobe Acrobat
-I have the latest Acrobat version 2021_005_20048
-I open a PDF through Adobe acrobat - Go to Adobe Sign - Put in the email address - Select the sign box - send
I test it on a different email address and it always shows the author as the previous email.. It's causing me a lot of issues as it needs to be sent through our company email.
Thank you for reaching out.
As you have changes the email address for your Adobe account, would you mind sharing both the email addresses via private message? You may initiate a private message using the envelope icon provided at the top right corner of this community page.
It will help us to check your account information.
In Acrobat go to Edit (or the application menu if you're on a Mac) - Preferences - Email Accounts and replace the account that's there with the new one.