Email from Adobe Acrobat DC not working

[David Sparkes]

After recently updating Acrobat DC I find the email to is no longer working.  I am working on a Mac with Mail as my main email programme can you help?

[AnandSri]

Hello David Sparkes,

As per the description above, the Email option from Adobe Acrobat DC is not working, Is that correct?

Please refer and try the troubleshooting steps from the following KB doc Attach to email option is not working | Acrobat DC, Acrobat Reader DC  Link: https://helpx.adobe.com/in/acrobat/kb/attach-to-email-not-working.html

Please check for the latest update from Help>Check for updates. You can also download the updates manually through Overview — Acrobat and Adobe Reader Release Notes  Link: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

[David Sparkes]

I am in Mail

Sent from my iPhone

[AnandSri]

Hello David,

Is the issue is with the Desktop Acrobat Email option or in your Mobile Device Adobe Reader?

Anand Sri.

[arvindy]

Hi David,

Apologies for the inconvenience caused!

Could you please let us know the following info-

-Mac OS version

-Adobe Acrobat DC version after the update

-Any error you get while performing the workflow?

Regards,

Arvind

[David Sparkes]

Mac OS 10.13.1

Adobe 2017 0012 20098

An error occurred while trying to create a mail document. Adobe Acrobat is unable to complete your request.

[David Sparkes]

Sorry Adobe is 2018-009-20044

[David Sparkes]

I have heard nothing about this and a solution

[David Sparkes]

Still no answer?

[tiitm50614843]

We have the same problem. After recently updating Acrobat DC I find the email to is no longer working.

[David Sparkes]

Thanks I am not going mad however I cant get Adobe interested and I am looking for support but I go round in circles

[arvindy]

Hi David,

Apologies for late response!

Actually we are not able to reproduce the issue at our end with similar setup.

Could you please try the following to nail down the problem:

-Try to attach any other file say a word file and see if it gets attached

     To do this: Open a word file and Goto "File>>Share>>Send Document"

         

-If you have Outlook installed on your Mac then make it default email reader and try your workflow with any PDF

     To do this follow the steps: i). Open Mail ii) Goto "Mail>>Preferences" iii). Set "Default email reader" to 'Microsoft Outlook'

         

-Please also repair Adobe Acrobat and then try.

Kindly share the results.

Regards,

Arvind

[David Sparkes]

OK tried this and got this result

Had no problem sending from Word all fine

Reset to make outlook my default email and got the same message and it failed from Adobe

Someone suggested I should delete my adobe "plist" files in your library preferences folder

I have no idea how to do this and the impact it would have?

[cdeweyg]

I have the same exact problem, Word does what is it supposed to do with Outlook at the default but i get an error when trying to "send file" from Adobe Acrobat DC Pro.......please tell us what to do to fix this issue, i get this message when i try to send a pdf from Acrobat

"An error occurred while trying to create a mail document.  Adobe Acrobat is unable to complete your request."

[AnandSri]

Hello Cdeweyg,

We apologize for the inconvenience caused, please try the suggestions from the following discussion and KB article Attach to email option is not working | Acrobat DC, Acrobat Reader DC

Error when using Outlook as default mail application in Acrobat DC (Sign and Send PDFs)

If the issue still persists, please share the following details:

• Is it a Mac or Windows machine?
• Dot version of Acrobat Pro DC installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• The version of Microsoft Office  installed?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[cdeweyg]

none of these solutions work. I have a MAC and the operating system is 10.13.3 High Sierra

i have Acrobat DC Pro 2018.011.20038 and Outlook For Mac Version 16.11.

Acrobat will also not attach a file using Mail for mac either. Word will attach a file to either email programs. I just get a bouncing Acrobat Icon at the bottom and an error message

I have updated Both Outlook and Acrobat DC Pro to the latest updates. This is very frustrating.

[AnandSri]

Hello Cdeweyg,

Sorry for the delayed response and inconvenience caused. As per the description above, email from Acrobat Pro DC version 2018.011.20038 and Outlook is not working on Mac, Is that correct?

As you mentioned earlier that you have tried all the suggestions shared above, and the issue still persists, please enable the root account or create a test user profile with full admin rights and check.

Let us know how it goes in the root or a test user profile.

Regards,

Anand Sri.

[do2540087]

I have same problem.  I'm using Mac with Mail as my email program  on Mojave 10.14.1 and latest Acrobat Reader DC.  Attempt on Reader to Share File by my Mac Mail results in Reader saying  "error occurred while trying to create your mail document".  The problem began after I mistakenly clicked "no" to Reader's request to access my Mail program.  How can I reverse this to get Reader to attach pdf's to my Mail?

[paul campagna]

Yep, with all of the stupid 'permissions' things i get asked for constantly i said 'no' and now nothing works like it did.

Anyone with incite, or iss this another adobe never fixed issue i seem to be running into lately. I swear hours and hours are spent trying to make their cr@p work like it did the day before.

[meizer]

We had the same problem.  Clicked "no."  Any news fro anyone?  Thank you.

[meizer]

Solved for those at least using Mohave.  If you have in fact selected "no" from a dialog box allowing Acrobat to access mac mail, read this solution: An error occurred while trying to create a mail document | macOS Mojave 10.14

After making the changes, close both mail and Acrobat.