• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Emails not reaching recipients for signatures

New Here ,
May 16, 2024 May 16, 2024

Copy link to clipboard

Copied

I'm currently testing the Acrobat signature feature to determine if it suits my needs before purchasing it. However, I've encountered an issue when sending a test PDF to the @imss.gob.mx domain; it appears that they are not receiving the document.

I've conducted several tests from different email accounts:

  1. From @gmail.com to @imss.gob.mx
  2. From @gmail.com to @outlook.com
  3. From @imss.com.mx to @gmail.com

Out of these tests, only the first one isn't working; the email with the document for signing is not being received. It's peculiar because in the third test, I generated the document from the @imss account, and it was received by the @gmail.com or @outlook.com domains.

As my intention is to acquire the license for these purposes, I would like to know if there's any solution to this issue.

Thank you in advance for your attention.

TOPICS
PDF , Security digital signatures and esignatures

Views

58

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 16, 2024 May 16, 2024

Copy link to clipboard

Copied

LATEST

Add:

The interesting thing is that I can sign the documents using Acrobat Sign, but when doing so, the final document still doesn't arrive at the @imss.gob.mx account. The intention is to sign them from a computer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines