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Encryption not saving when I attached PDF to an e-mail

Community Beginner ,
Aug 20, 2024 Aug 20, 2024

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I send secure files every day through Outlook. I have various encryption policy passwords saved under the Manage Security Policy feature and I have been using this feature for the past ten years with no issues.  Now all of a sudden, the encryption does not save 80% of the time. So, I have to do it over and over again until I get it to work.

 

Has anybody else had this problem and have a solution?

 

I typically test that the encryption was applied by going back into the files after I close it.  So long as I get a prompt to enter the password, I send the file.  But lately, the file just opens back up and does not ask me to enter the password. 

 

Thanks for any assistance regarding this matter.

Paul

 

 

Is it possible that the encryption is saving, but it just does not ask me for the password 

TOPICS
General troubleshooting , PDF , Security digital signatures and esignatures

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