Enfocus PitStop Pro 13 (update 2) stopped working on Adobe Acrobat Pro 2022.003.20310 (64b)

[Michal27992144nomt]

Hello,

suddenly after an secret update to 2022.003.20310 our Enfocus PitStop plug-in stop working.

It was working correctly on previous version (Nov 17, 2022 - 22.003.2028x).

I tried to re-install both programs, Acrobat Pro and Enfocus, but now the Enfocus installer can´t find Acrobat folder automatically. Whe I select "C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins" the installation is completed but Enfocus functions or menu doesn´t appear in acrobat...

Can you help me please?

OS: Windows PRO 10 (64-bit)

[Test Screen Name]

Contact Enfocus. 

[Test Screen Name]

Oh wait, Pitstop 13 is ancient. Get up to date to run with 64 bit Acrobat. 

[MeenakshiNegi]

Hi Michal27992144nomt,

Thank you for reaching out.

Please confirm if you get any error messages or what happens when you try to use the plug-in.

It would be helpful if you could share more information on this. Share screenshots if ou receives any error messages.

That will help us to investigate it further.

Thanks,

Meenakshi

[MeenakshiNegi]

Hi Michal27992144nomt,

We have released an optional update (22.003.20314) that addresses a similar issue.

Please try updating the application. Go to Help > Check for updates. 

For more information, refer to the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjan2023qfe....

Check if it resolves your issue as well.

Let us know how it goes.

Thanks,

Meenakshi