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Entry Point Not Found: Acrobat Pro DC

New Here ,
Jan 03, 2020 Jan 03, 2020

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When trying to edit a scanned pdf file, I get the following error:

 

Acrobat.exe - Entry Point Not Found

the procedure entry point

?SetFavorTextOverLayout@COcrContextAdvancedParameters@IDRS@@QAEXH@Z could not be located in the dynamic library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRLibraryinf.dll.

 

Currently Using: Acrobat Pro DC

Operating System: Microsoft Windows 10 Pro

 

Help resolving this would be greatly appreciated!

 

Thanks in advance,

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Edit and convert PDFs, Scan documents and OCR

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correct answers 2 Correct answers

New Here , Jun 28, 2021 Jun 28, 2021
I'm also experiencing this problem. The error appeared when I had QuickBooks open and a PDF form open in Acrobat Standard at the same time. With the Acrobat window in focus, when I pressed any key on the keyboard this error message appeared:Acrobat.exe - Entry Point Not Found : The procedure entry point ?FindByID@Dictionary@ACE@@SA?AV?$auto_init_ptr@VDictionary@ACE@@@@PBD@Z could not be located in the dynamic link library C:\Program Files (x86)\Intuit\QuickBooks 2021\TSheets.Engine.dllThe fonts ...

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New Here , Jun 28, 2021 Jun 28, 2021
This does not happen all the time just frequently. Whether it's an Purchase Order, Invoice or Estimate doesn't matter.PO, Invoice and Estimate are designed the same way - Arial, Arial Bold & Arial Rounded MT fotnts, nothing special they've been the same since 2010.The forms do have our company logo and the purchase order does have a signature built in.It's just that when I "Save As PDF" and the error pops up, frequently not always, and it will not let me save them.I go in and rename the TSheets....

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Adobe Community Professional ,
Jan 03, 2020 Jan 03, 2020

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Hi,

 

is this happening with just one PDF or with every PDF?

 

What is the version number of Adobe Acrobat Pro DC that you're using?

 

Are you able to tell if this behavior begu  after a recent update took place in your system?

 

If you open the same file in another PC with a different WindowsOS this happening  does the same error manifests?

 

 

 

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New Here ,
Jan 27, 2021 Jan 27, 2021

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Have you received a useful response? 

 

I upgraded from Acrobat XI (no problems, always worked well) to Acrobat 2020 within the last month or two.  On several occasions, when trying to search a PDF, I have received the procedure point error.  The last time, I found a post on this site blaming an old HP OCR program.  I don't use that program regularly, so I removed it from the computer and solved that problem. 

 

This time the message references C:\Program Files (x86)\Intuit\QuickBooks 2020\TSheets.Engine.dll.  I can't remove QuickBooks. This seems like a Acrobat glitch.  What is the Adobe fix?

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New Here ,
Jan 27, 2021 Jan 27, 2021

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I should mention that I don't have another computer to work with in solving this bug. My computer is a two-month old Dell XPS 17 on which I was unable to reinstall my Acrobat XI, forcing the new program purchase.

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New Here ,
May 21, 2021 May 21, 2021

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Any updates on this. I have one user on our domain that is constantly getting this error. If I repair Quickbooks, it goes away. Intuit says it's Adobe, Adobe says it's Intuit. Nobody can seem do actually do anything about it. Repairing Quickbooks Desktop 2020 makes the error go away for a day or two. 

 

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Adobe Community Professional ,
May 22, 2021 May 22, 2021

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Is this the only user that is experiencing this issue in the entire domain?

 

Does that machine have the exact same operating system as all other computers in that domain and also the exact same version update of Acrobat?

 

Is that user account included in the same GPO for that domain ?

 

 

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New Here ,
Jun 04, 2021 Jun 04, 2021

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I'm having the same problem in one of my clients environments.  Opening PDF's they get the error referencing T.Sheets.Engine.dll

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New Here ,
Jun 25, 2021 Jun 25, 2021

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I am getting this issue frequentlyas well - It seems TSheets.Engine.DLL cannot handle font on some forms.

I get the problem mostly when printing/creating a PDF document from Quickbooks Pro Desktop.

This error has never happened until TSheets begame a thing.

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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Maybe the font types that were used in older versions of Quickbooks Pro were free, and now in the newer version they may have copyright restrictions.

 

Would you mind sharing which are the font types that  are  identified in the forms that trigger this issue?

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New Here ,
Jun 28, 2021 Jun 28, 2021

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I'm also experiencing this problem. The error appeared when I had QuickBooks open and a PDF form open in Acrobat Standard at the same time. With the Acrobat window in focus, when I pressed any key on the keyboard this error message appeared:

Acrobat.exe - Entry Point Not Found : The procedure entry point ?FindByID@Dictionary@ACE@@SA?AV?$auto_init_ptr@VDictionary@ACE@@@@PBD@Z could not be located in the dynamic link library C:\Program Files (x86)\Intuit\QuickBooks 2021\TSheets.Engine.dll

The fonts in the PDF document were as follows:

  • Helvetica
  • Helvetica-Bold
  • HiddenHorzOCR (Embedded)
  • Times-Bold
  • Times-BoldItalic
  • Times-Roman

However, when I closed QuickBooks and re-opened it, the error did not come back. So I'm assuming the conflicting DLL was unloaded when closing QuickBooks. I'm not sure what part of QuickBooks causes the DLL to be reloaded. Or maybe is reloads it upon opening, it's just the order that the DLL is loaded causes the error?

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New Here ,
Jun 28, 2021 Jun 28, 2021

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This does not happen all the time just frequently. Whether it's an Purchase Order, Invoice or Estimate doesn't matter.

PO, Invoice and Estimate are designed the same way - Arial, Arial Bold & Arial Rounded MT fotnts, nothing special they've been the same since 2010.

The forms do have our company logo and the purchase order does have a signature built in.

It's just that when I "Save As PDF" and the error pops up, frequently not always, and it will not let me save them.

I go in and rename the TSheets.Engine.dll to ".old" and everything works fine.

 

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New Here ,
Aug 04, 2021 Aug 04, 2021

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Thank you. At least I know the work around now. Close Quickbooks.

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New Here ,
Aug 11, 2021 Aug 11, 2021

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I was experincing this issue as well and used Quickbooks Tool Hub, Program Diagnostic Tool. It repaired the errors between Quickbooks and Adobe and now I can have both open at the same time.  

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New Here ,
Aug 11, 2021 Aug 11, 2021

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Thank you, I tried this and it worked. I think I tried this a few months ago but maybe didn't restart my computer - well anyway thank you!

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New Here ,
Aug 11, 2021 Aug 11, 2021

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LATEST
So glad it worked!!!


Thank you,

Heather Davidson

Office Manager

Oahe Glass Inc

1428 East Sioux Ave

Pierre SD 57501

P| 605.224.7601 F| 605.945.0591

www.OaheGlass.com

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