Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Entry Point Not Found error

New Here ,
May 21, 2021 May 21, 2021

Copy link to clipboard

Copied

I have one user on our domain that frequently gets the attached error. She will be able to use Acrobat to edit the files just fine for a day or a month and then she tries to edit one and this error pops up. It will do this on every PDF file until Quickbooks Desktop 20 is repaired. Once I do that, it works fine for a time. This only happens on one user's machine. Several other employees use Quickbooks Desktop 20 and Adobe Acrobat and have not reported this issue. I searched for this issue on the forums and found one other instance with no resolution. Intuit says it's an Adobe problem. I fully expect to hear from Adobe that it's an Intuit problem. 

acrobat error.jpg

TOPICS
Edit and convert PDFs, General troubleshooting

Views

111

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2021 Jul 27, 2021

Copy link to clipboard

Copied

LATEST

Did you ever get a resolution to this?  We have the same issue and have for about 3 months.  Finally, replaced the workstation, and the error returned after reinstalling QB Desktop Enterprise and Adobe Acrobat Pro DC.  

Several calls to Intuit and chat with Adobe Support.  They both say it is the other company's issue.  The QB Tool Hub, Program Diagnostics tool will fix it, but only for 24 hours. 

 

Thank you

K Rudman 

https://community.adobe.com/t5/acrobat/entry-point-not-found-error/m-p/12057078

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines