Erreur lors de l'export pdf vers autre logiciel

Report · Aug 04, 2022

Bonjour,

Lorsque je cherche à exporter vers ppt (word aussi), le moteur d'exportation se lance et 1 seconde après j'ai une fenêtre "Adobe Acrobat DC a cessé de fonctionner" qui s'ouvre.

L'export d'un document pdf fonctionnait très bien début juillet.

Le rapport d'erreur est :

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.2" clientVersion="4.8.0.2" applicationName="Adobe Acrobat" applicationVersion="22.001.20169" build="0" source="Windows-Client-WER" crashType="n/a">
<time year="2022" month="8" day="4" hour="9" minute="2" second="28" timeoffset="60" timezone="Paris, Madrid (heure dÂ’Ã©tÃ©)"/>
<user guid="3d473a48-6989-4a6e-a1d7-ecf2597bcbf4"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19042" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="16246" machine="Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="DameWare Development 64" adapterRAM="" caption="DameWare Development Mirror Driver 64-bit" description="DameWare Development Mirror Driver 64-bit" driverDate="20080314000000.000000-000" driverVersion="1.1.0.0" videoModeDescription="" pnpDeviceID="ROOT\DISPLAY\0000" installedDisplayDrivers=""/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA Quadro P500" description="NVIDIA Quadro P500" driverDate="20180316000000.000000-000" driverVersion="23.21.13.9125" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_1D33&SUBSYS_225B17AA&REV_A1\4&33AEBDB5&0&00E0" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20180327000000.000000-000" driverVersion="23.20.16.5018" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI\VEN_8086&DEV_5917&SUBSYS_225B17AA&REV_07\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_HEAP_CORRUPTION" exceptionCode="0xc0000374" instruction="0x00007FFCC6FAF249">
<backtrace crashedThread="0">
<thread index="0">
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<stackStatement index="6" address="0x00007FFCC6ECE2A9" symbolname="RtlGetFullPathName_UstrEx"/>
<stackStatement index="7" address="0x00007FFCC6ECEA31" symbolname="RtlGetFullPathName_UstrEx"/>
<stackStatement index="8" address="0x00007FFCC6ECE430" symbolname="RtlGetFullPathName_UstrEx"/>
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<stackStatement index="60" address="0x000000005C45950D" symbolname="DllCanUnloadNow"/>
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<stackStatement index="76" address="0x00007FF7FCF72702" symbolname="sidestep::PreamblePatcher::Unpatch"/>
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</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000000C0000374"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x00007FFCC70177F0"/>
<register name="RSP" value="0x000000FD9BD17C80"/>
<register name="RBP" value="0x000000FD9BD17EB0"/>
<register name="RIP" value="0x00007FFCC6FAF249"/>
<register name="EFL" value="0x0000000000000206"/>
<register name="LastExceptionToRip" value="0x000000000000001A"/>
<register name="LastExceptionFromRip" value="0x000000FD9BD17CE0"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
ERROR_HB_UNABLE_TO_LOAD_DLL
</hbLogSessionDllStatus>
</crash>

</crashreport>

Je suis sous windows 10 entreprise. J'ai désisntallé et réinstallé Acrobat DC, nettoyé mon PC, lancé une réparation Windows. Rien n'y fait.

Merci pour votre aide ou vos réponses (en français si possible)

Adobe Support Community

Erreur lors de l'export pdf vers autre logiciel