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error 12000 trying lo log adobe

New Here ,
Mar 21, 2024 Mar 21, 2024

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Hello, I'm trying to log in to Adobe to be able to edit PDFs, but I'm getting error 12000. I've uninstalled Adobe and reinstalled it, but I'm still getting the same error. We have an internet connection because otherwise, I wouldn't have been able to reinstall it.

i tryed ipconfig /flushdns

 

coul you help me?

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Edit and convert PDFs , PDF

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correct answers 1 Correct answer

Community Beginner , Apr 12, 2024 Apr 12, 2024

Thanks - it seems we had a firewall issue that was the problem.  As soon as this resolved, I could log on.

 

Thanks for responding.

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Adobe Employee ,
Mar 21, 2024 Mar 21, 2024

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Hi @Drolma36223244c0iw 

 

Hope you are doing well and thanks for reaching out.

 

Would you mind sharing the screenshot of the error message for more clarity?

 

Also, try remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and see if that works.

 

Let us know how it goes.

 

~Amal

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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Screenshot 2024-04-09 100037.png

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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I have the same issue. I have a new desktop and have installed but it won't let me log in to get my signatures etc 

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Adobe Employee ,
Apr 11, 2024 Apr 11, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/quot-something-went-wrong-quot-error-preventing-a... and see if that works.

 

Let us know how it goes.

 

~Amal

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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Thanks - it seems we had a firewall issue that was the problem.  As soon as this resolved, I could log on.

 

Thanks for responding.

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New Here ,
Aug 11, 2024 Aug 11, 2024

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I have the same problem. What ultimately worked? I uninstalled and reinstalled. Did the cleaner, shut down and then reinstalled and that did not work.....TIA

 

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New Here ,
Aug 11, 2024 Aug 11, 2024

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Hi @William32425809ebk9 , Try opening Adobe Distiller. After that, I was lucky that the Adobe applications allowed me to log in again.

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