Error 16

[alvarol81066173]

Hi,

How to resolve this error when intalling Acrobat DC?

I have uninstalled and then installed and the error still apear.

Rgds

Alvaro lopes

[RuskinF]

Which OS are you using?

If its Windows 10 then here is the solution.

To resolve the error in Windows 10, perform all steps below.

1. Set folder and search options.

• Open a File Explorer window.

• Click the View tab, and then select Hidden items.

2. Set permissions.

Perform this procedure two times, once each for the Adobe PCD and the SLStore folders.

SLStore	ProgramData\Adobe\SLStore
Adobe PCD	Windows 32 bit:  Program Files\Common Files\Adobe\Adobe PCD\ Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\

• In File Explorer, right-click the Adobe PCD or the SLStore folder, and choose Properties.

• Click the Security tab, and then click Edit to set permissions:

  Adobe PCD

  • Administrators: Full control

  SLStore

  • Administrators: Full control
  • System: Full control
  • Users: Read and Special permissions

• Click OK to close the Permissions dialog box.

• Click Advanced in the Properties dialog box.

• Select Replace all child object permission entries with inheritable permission entries from this object. Click OK, and then click Yes.

• Click OK to close the SLStore or Adobe PCD Properties dialog box.

  Here is the source https://helpx.adobe.com/in/creative-cloud/kb/configuration-error.html

  I hope this information helps you.

  Ruskin

  o365cloudexperts

[alvarol81066173]

Thanks for your reply.

Windows 10

I only have SLStore folder and I had follow those stepps. However the
problem remains

Rgds

Álvaro Lopes