Error 1920.Service Print Spooler- Acrobat uninstall/install problem; solution is here!

Report · Nov 02, 2024

Attempt to update Acrobat gave this error message-

Multiple attempts still resulted in failure. Tried to first re-install Acrobat, but failure. Used AdobeAcroCleaner_DC2021, which finished but did not fix problem. Tried Win 11 Uninstall Troubleshooter Tool, which finished but did not fix problem. Multiple reboots. Tried to re-install via Cloud for Desktop, but failed to complete. Now I'm out of ideas, and would value any this community might have. tyia

UPDATE: I tried repairing the Cloud for Desktop application, which completed. Then tried to install Acrobat from that app. Failed, but led me to a different potential solution as per these screenshots... which also failed, same error message as I started with (Screenshots 37-40). As it's now Monday I'm reaching out to Adobe for technical support.

UPDATE 2: Before contacting Support I had another option to fix, which failed but did yield another set of screenshots (41-46).

UPDATE 3 (should be Final): Adobe Support took over my computer. Ultimately, problem was that the Print Spooler in Task Scheduler was disabled. I was told this is a Windows issue. Anyway, re-starting the Spooler allowed the installation to proceed normally. QED

Report · Feb 19, 2025

Hi @TonyCzar,

Hope you are doing well.

Thanks for writing about the issue and how it was resolved.

Please feel free to reach out in case you have any further questions/concerns related to Acrobat.

-Souvik