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Error attempting to copy in Adobe Pro

New Here ,
Dec 27, 2022 Dec 27, 2022

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Any time I try to copy a selection in Adobe Pro, I get an error message:

"There was an error while copying to the clipboard. Internal error."

This occurs whether I use Ctrl+C or right-click and select "Copy" (i.e., copy without formatting). 

Frustratingly, I used to be able to do this without any problems. It suddenly started happening about a week ago. I've been able to use a variety of cumbersome workarounds (e.g., export the document to MS Word), but this can't go on.

I am using Adobe Pro v. 22.003.20282 on Windows 11. 

I have tried repairing the installation using the Adobe installer. 

I cannot easily provide procmon logs, as I do not have admin privileges, this being my employer's computer.

TOPICS
Crash or freeze , General troubleshooting

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Adobe Employee ,
Dec 28, 2022 Dec 28, 2022

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Hi @Ryan27651670e2zo 

 

Sorry to hear about your experience, and thanks for sharing the troubleshooting steps performed. 

Are you experiencing this issue with a specific document while copying the text?

Is it possible for you to share a sample file with us for testing? If yes, then. 

You can upload the file on Document Cloud web https://acrobat.adobe.com/link/home/ and share the link with us here or via Private Message.

https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Meanwhile, disable the following security setting and see if that makes a difference.

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.

 

Thanks,

Akanchha 

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Thanks for the response. Fortunately, my IT guys were able to fix the issue by having me do a hard reset of the computer. It turns out that "Shut Down" doesn't actually accomplish a hard reset. Only "Restart" does. Once I did that, Adobe Pro worked properly right away.

But, for what it's worth, the problem was secular. Every document I tried, whether directly in Adobe Pro, in my browser using the Adobe extension. It also didn't matter whether the document was originally text or whether I had to do an OCR first. No matter what I tried to copy, it always threw the same error.

I'm just glad a proper reset was able to fix it.

Thanks anyway.

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